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Working with LiveWhale Support

Welcome to the LiveWhale community! You’re joining thousands of users at 100+ other schools who use LiveWhale, and we’re excited to have you among us.

Documentation for LiveWhale is available at https://support.livewhale.com, including topic guides, walkthroughs, and reference lists. For new LiveWhale Calendar users, the Calendar Onboarding Guide are a great place to begin.

We pride ourselves on our friendly, knowledgeable, and speedy support team. Our SLA covers the terms of our support relationship, but for a more informal description and FAQ, check out this page called “How LiveWhale Support Works.” That page outlines the different ways to get help with your LiveWhale site, which include our Support Forum, the Help Request Form, and Personalized Email Support. Our hope is that setting clear expectations upfront will help you get the most out of the LiveWhale platform and our ongoing partnership.


As always, feel free to reach out – we’re here to help. Thank you!

LiveWhale Support Team
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